9 Unusual Upselling Ideas That Hotel Guests Won't Forget

Inspire your guests! Offer them an unforgettable experience! This is advice hoteliers hear all the time. But, unfortunately, specific ideas rarely follow.

We want to do things differently and have collected inspiration from real-life hotels and resorts. To do this, we took a closer look at our SuitePad customers' offerings and found several unique services that surprise, pamper, or make guests smile. Below is a summary of the nine unusual but easy-to-implement extras we liked best.

Upselling & guest service with that extra touch

1. Hangover Breakfast

In a Berlin design hotel, hungover guests are well taken care of. There, the supplied cigarettes, a cup of coffee, and a shot of vodka pick up where the previous night left off. This "hair of the dog” offer hopefully makes the start of the day easier.

2. The "Schietwetter" Rainy Day Package

In the rain, even the most beautiful city is no fun. But a hotel in Hamburg (a German city known for its "Schietwetter" — meaning literally what it sounds like) put together a rainy weather package. Equipped with a cape and a city map, guests can explore the city's many highlights in relatively dry conditions. Afterward, a hot cup of tea awaits in the room so that guests can forget the unpleasant cold and wetness.

3. Intimacy Kit

A trendy hotel in London offers guests the opportunity to order a very intimate package to their room. Equipped with condoms, lubricant, and a selection of accessories, the box provides everything needed for cozy hours. Especially in the cold season, this is likely to appeal to travelers.

4. Playstation 5

Gaming fans are in for a treat at one hotel in Munich. There, they can have the PS5 brought directly to their room, so they don't have to do without their favorite games while traveling.

5. Floating Breakfast

A boutique hotel in Greece promises the ultimate vacation feeling with a floating breakfast tray for the private pool. And at the same time, it creates the perfect Instagram moment that makes everyone back home jealous.

6. Declaration of Love

If you are looking for an extraordinary couple's experience, this offer from an Austrian resort is truly the icing on the cake. Anyone who books the "Declaration of Love" will find a romantic ambiance in the room and receive sweet sushi and a small surprise.

7. Sushi Pizza

The chef of a design hotel in the German town of Baden-Baden wows guests with his sushi pizza, a creation with tortilla, tuna, jalapeño, and spicy yuzu truffle mayonnaise. The dish turns every room service dinner into a highlight!

8. Say it with Balloons

In a London luxury hotel, guests can surprise their loved ones with floating in-room messages on special occasions. Happy birthdays, wedding anniversaries, and even marriage proposals can be spelled out with balloons here. And to round things off, the message comes with a bottle of champagne on ice, chocolates, flowers, and candles.

9. In-Room Fashion Service

To ensure that you always look your best while traveling, a boutique hotel in Athens provides a stylist who can advise guests directly in their room. There is also the option of trying on clothes from the mobile boutique and buying them immediately.

3 WAYS TO EFFECTIVELY PROMOTE YOUR EXTRA SERVICES

Which extras can you implement in your hotel in this or similar ways? Or have some of the unique services mentioned above given you other new ideas? Now it's just about drawing your guests' attention to them.

Upselling at the reception desk

The most direct way is to inform guests about your extra services is at check-in. Then you can also immediately accept bookings for them and clarify all the details.

However, depending on how many services you offer, this can be overwhelming and tedious for travelers. Moreover, assessing which offers might interest your guests during their stay can be challenging.

Upselling Online

If you present your additional offers already on the website, you kill two birds with one stone. On the one hand, you set yourself apart from the competition, create a new unique selling point for your hotel and give your guests another good reason to book with you.

On the other hand, your guests already get an idea of what they can experience at your hotel, making them more receptive to suggestions during check-in. Of course, you can also allow travelers to book certain extras when they make their reservations.

Upselling via the guest directory

With the guest folder in the hotel room, travelers can inform themselves about your hotel and its services at any time. You can also use it to draw attention to your additional offers.

👉 Six Steps to an Optimized Guest Directory

A digital guest directory has the most significant impact on upselling. It not only makes it easy for you to display all services attractively and keep them up-to-date, it also allows guests to book them directly without further input from your staff.

This solution saves you valuable time at check-in, yet travelers still have the opportunity to customize their stay.

NOW IT'S YOUR TURN

Let our unusual examples inspire you and give your guests the unforgettable stay they desire. Of course, it doesn't need to be something out of the ordinary. Even simple services can make a trip a unique experience. But why not offer something a little more unconventional? That way, the wow factor is guaranteed!