10 Benefits of Showing SuitePad In-Room Tablets to Your Guests During Check-in

Providing your front office management with a spare tablet to introduce during check-in enhances the guest experience by making things smoother, giving quick access to info, and cutting down on repeated questions.

Checking in a guest can be a hassle for both your guest and the front office management, especially during rush hours. Providing your front office management with a spare tablet in the reception area and taking a moment to explain the tablet's features during check-in makes the process and the entirety of the guest experience easier, more efficient, and smoother for both your staff and your guests. 

Shave up to 01:30 minutes off of every check-in

Informing guests that all essential information is easily accessible on tablets makes the check-in process quicker, saving time that would otherwise be spent explaining hotel details.		Your guests can check information about the hotel (e.g. breakfast times, wifi password) on their own time instead of having to go through lengthy check-in procedures after an exhausting trip.
Offering immediate access to information means less time for formalities and more time for meaningful interactions.		Your guests are more familiar with the product and feel confident about picking it up later to see what the hotel has to offer.
Since your guest will have fewer questions throughout their stay, your staff will spend less time on repetitive questions and have more time for other important tasks.		Guests who are well-informed about the hotel's amenities are more likely to enjoy their stay to the fullest, leading to a smoother and more enjoyable experience overall.
Informing your guests during check-in that they can order room service directly from the tablets makes things easier for everyone. Instead of calls or in-person requests, orders come in via email and can be solved at a more convenient time.		Your guests won't feel overwhelmed by upgrades or upselling offers after a long trip. They can personalize their experience at their own pace, without feeling rushed. This will make them feel more comfortable and let them have control over their stay.
Making tablets a part of the check-in process creates a tech-savvy image for your hotel, appealing to modern travelers.		This personalized sneak peek during check-in into the experience ahead makes their stay more memorable.

 Possible phrases to use

• During check-in, the front office management can introduce the in-room tablet by saying, “You can check out our in-room tablets to learn more about the hotel, like breakfast times and our additional services in your own time.”
• “To enhance your stay, we've introduced in-room tablets. Feel free to explore services, order room service, and discover local attractions right from the convenience of your room.”
• Provide a brief overview of the tablet's features by saying, “Our in-room tablets allow you to explore hotel amenities, request services, and access local information easily. Feel free to explore our tablet on your own time.”

_{Published on 15 March 2024}