In this blog post, discover why guest engagement with hotel apps and QR-based solutions remains low during the stay—even when surveys suggest otherwise.
Be Honest: Are Your Guests Really Using Your Digital Solutions?
What's Wrong with Your Guest Feedback Strategy? (A Hotels Guide)
This blog delves into why real-time guest feedback is the missing piece in your hotel’s service strategy—and how you can use SuitePad Quick Feedback feature to make the most of it.
The Best Digital Guest Engagement Solution Isn’t a Tablet or an App—It’s Both!
Guest communication is a top priority, but keeping up with rapidly evolving technology can be challenging. With so many options available—apps, tablets, or other solutions—what is the best solution?
How to Create an Effective Guest Messaging Strategy for Large Hotels and Hotel Chains
Explore how large-scale hotels and hotel chains can leverage centralized, targeted and data-driven guest message strategies to deliver timely, personalized guest communications.
How a City Hotel Optimizes Late Check-out via Smart Process Adaptation
Free late check-out offers sound like good service. Yet, high demand can quickly turn this benefit for the guests into a challenge for the hotel. The solution for this is at hand - quite literally, in fact.