Why SuitePad In-Room Hotel Tablets Are Secure and Theft-Proof

Many hotels face theft issues that often reach far beyond the mere hotel bathrobe. How is it possible to provide guests with modern tablet computers in their rooms without them being stolen, then?

Every so often, we hear the same question, especially from first-time buyers or hoteliers who are careful about new hotel technology:

“Aren’t you worried the hotel tablets will get stolen?”

It is a fair question. After all, SuitePad in-room hotel tablets are high-quality devices. They are visible to every guest and often left unattended in the room. But the answer is simple: no. And that is because it almost never happens.

A Theft Rate of Just 1.1% Per Year

Across nearly 100,000 in-room tablets for hotels installed worldwide, the average annual theft rate is just 1.1 percent.

Most of our customers do not even take out tablet theft insurance. The reason is straightforward. The numbers and the real-life experience simply do not justify the worry.

Why Tablet Theft in Hotels Is Rare

At SuitePad, we have developed a five-stage hotel tablet theft prevention program to keep our theft rate in Europe well below 2 percent per year.

Tablets run in kiosk mode: The guest can only use the SuitePad hotel tablet for your hotel’s services. It cannot be used as a personal tablet outside the premises.
GPS tracking: If you want, we can activate a tracking feature during installation so you can locate the device at any time.
Deterrence: Each guest is informed about the anti-theft measures when they first use the device.
Reversing the burden of proof: A common issue for hotels is proving that a guest took the device. With SuitePad, guests agree to the conditions before using it, which makes the responsibility clear.
Insurance: For those who still want extra peace of mind, we offer optional insurance. This covers both theft and breakage of the hotel guest tablets.

The Psychology of Trust

There is also a human element to this. When you trust someone with something valuable, they are more likely to take care of it. Psychologists call this the “norm of reciprocity.” You extend trust, and most people return it. In this case, by using the guest experience technology responsibly instead of taking it.

This trust also has a side effect. It makes the hotel guest experience more personal and memorable.

Conclusion

SuitePad’s secure in-room hotel tablets combine modern guest technology with proven anti-theft measures. With a verified theft rate of just 1.1% and a dedicated five-stage prevention program, hotels can confidently offer guests seamless digital services without the worry of losing their investment. Guests enjoy a smooth, modern way to order, explore, and connect, while hotels gain peace of mind knowing their devices stay where they belong, delivering value and enhancing guest satisfaction every single day.

_{- Published on November 08, 2013}