- Updated on 19.10.18 -

The bigger a hotel is, the more offerings it has and the bigger is also the guests’ need for information.

Thus, a guest directory should contain some mandatory information that might interest the guests during their stay and should not be missing. We have compiled a list of the most important content for your guest directory.

1. The hotel

  • Portraits of management team and staff
  • History of the hotel
  • Rooms with size and amenities
  • Size and equipment of conference rooms
  • Phone numbers for internal direct dialing
  • Some selected photos

2. The room

  • Internet access
  • Access information to the sage
  • Room service menu with food and beverages, minibar prices
  • TV guide & channel overview
  • Information about additional towels and bathrobes
  • Feedback form

3. Offerings

  • Information about fitness, sauna, spa offerings
  • Opening hours and menu of restaurant and bar
  • Information about the reading room or the kid’s corner for small guests
  • Information about the Businsess Center with a list of the technical equipment

4. House rules

  • Breakfast and check-out hours
  • Opening hours of sauna and swimming pool
  • Smoking policy
  • Information about pets
  • Emergency procedures

5. Infrastructure

  • Doctors, pharmacies, hairdresser, post office
  • Banks & ATMs
  • Shopping
  • Restaurants and bars nearby

6. Traffic

  • City map with parking opportunities
  • Cab companies
  • Bus and train schedules
  • Airport shuttle

7. Leisure

  • Sightseeing
  • Museums & exhibitions
  • Swimming pools & sports facilities
  • Theatres and cinemas
  • Hiking trails and Nordic Walking routes
  • Bike tours

8. FAQs with questions that often asked and quickly answered

Looking for more information about how to create a guest directory your quests will actually pick up? Here are some posts that you'll find helpful:

If you are interested in this subject or need futher information, please do not hesitate to contact us at any time.

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Moritz v. Petersdorff-Campen

Moritz v. Petersdorff-Campen

Moritz is both the Founder and Managing Director of SuitePad. He is responsible for sales, marketing, HR and finance at SuitePad. Moritz enjoys travelling, and seeks out inspiration for new hotels where SuitePad can potentially be used.

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