SuitePad and hotelkit are Collaborating to Streamline Hotel Processes

SuitePad is proud to announce that it is collaborating with hotelkit to help create a better experience for hoteliers, their staff, and most importantly, hotel guests.

When two best-of-breed solutions come together, there’s always a reason to get excited… and that’s exactly what’s happened with the coming together of SuitePad and hotelkit! By enabling our SuitePad tablets to be easily integrated with hotelkit’s software solutions, we’re showing just how dedicated we are to making life for hoteliers like you as easy as possible. With a focus on team collaboration, communication, service optimization, and housekeeping, hotelkit enables hoteliers to forget about frustrating bottlenecked hotel communications and operations, and focus on what’s important—keeping hotel guests happy!

Who is hotelkit?

hotelkit is a hotel software solutions company that was originally founded in Salzburg, Austria. Having only started in 2012, it’s amazing that hotelkit now has 1,800 clients in over 50 countries worldwide and is used by over 80,000 hotel staff on a daily basis. These numbers alone show that hoteliers trust this solution and know they can rely on it, and this is exactly why we’ve partnered with hotelkit to give hoteliers the best of both worlds—a great hotel room tablet solution integrated with an industry-leading hotel operations software solution. With a real end-to-end solution that you can rely on, there’s nothing stopping you from making the shift to a digitalized hotel to finally give guests a modern hotel experience.

Marius Donhauser, founder and CEO of hotelkit, made the following statement about the new collaboration between SuitePad and hotelkit: 

“hotelkit is all about making the work-life of a hotel employee as easy as possible by streamlining internal communication processes. Thanks to the interface with SuitePad, communication with guests can now be handled quickly and easily within one platform. Various requests posted by guests on SuitePads can now be directly forwarded to the responsible team members within hotelkit to ensure quick and smooth completion of tasks. The end result is that everyone is happy - the guests and hotel teams.”

Follow this link to see hotelkit in action at Sacher Hotels.

How does the integration between SuitePad and hotelkit work?

When guests make an order or request through their SuitePad tablet, the request is usually sent to a designated place—this is usually the front desk or another central control point. From there, hotel staff can designate the job to the correct department. With the hotelkit integration, this step is taken out of the equation, and guest requests made through the SuitePad in-room tablets can be set to be delivered to the relevant place in the hotel. So, for example, if a guest orders room service, the order will go straight to the kitchen as opposed to the front desk who would then need to forward this order on. By cutting out the middleman, this integration between SuitePad and hotelkit can make your hotel run more smoothly than ever before—just imagine how many staff hours you could save!

Happier staff means a happier hotel

While there’s no doubt that the experience of your hotel guests is the most important factor for your hotel, there are many reasons to ensure that your staff are also content in their job. The most obvious is the direct knock-on effect of negative workplace experiences. Hotels that have poor internal communication will have discontent staff, and this discontent can sometimes affect the quality of service that hotel staff offer guests—your hotel staff are only human after all. By ensuring that internal communications run smoothly and operations are automated through a centralized system, you can significantly reduce workplace discontent among your employees while also increasing workplace productivity, guaranteeing that the level of service at your hotel is improved to the level it should be at.

Additionally, the integration between SuitePad and hotelkit will reduce staff turnover for the exact same reasons, enabling your employees to become experts in hospitality at your hotel which will heighten the level of service you can offer even further. For any hotelier that believes in making the guest experience the best it can be, this partnership is a must-have.

The outlook for digitized hotel processes

Digitalization has been a part of many hotels’ internal processes in some form or another for a while now, but many of the legacy systems are now being outcompeted by the new boys on the block. Both SuitePad and hotelkit have taken a fresh look at the market and how digitalization can be used to make hotel processes more streamlined. When these two forward-thinking companies come together, the result is one of the best end-to-end digital hotel solutions on the market!

If you’d like to find out more about the integration between SuitePad and hotelkit, book a product demo with one of SuitePad’s hotel tech experts. They’re here to answer any questions you may have and to show you how SuitePad and hotelkit can work together to improve your hotel beyond what you thought was possible!

_{- Published on May 05, 2021}